Refund Policy

Refund Policy

Last updated: 2025

1. Subscription Refunds

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase. After the 14-day period, subscriptions are non-refundable.

2. Marketplace Purchases

Products purchased through the MindGrow marketplace are subject to the following refund conditions:

• Refund requests must be submitted within 7 days of delivery.
• Products must be in their original, unused condition.
• Digital products and services are non-refundable once delivered.
• Refunds will be processed to the original payment method within 5-10 business days.

3. Coin Purchases

Coins purchased through the platform are non-refundable once credited to a child's account. However, if a technical error occurs during the purchase process, we will investigate and resolve the issue.

4. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@mindgrow.app
• Include your order number and reason for the refund request.
• Our team will respond within 2-3 business days.

5. Exceptions

We reserve the right to deny refund requests in cases of abuse, fraud, or violation of our terms of service.

6. Contact Us

If you have any questions about our refund policy, please contact us at support@mindgrow.app.